/* =========================================================
 * visitor.css —— 访客端
 * ========================================================= */

.v-wrap {
  height: 100vh; height: 100dvh;
  display: flex; align-items: center; justify-content: center;
  padding: 24px;
}

.v-panel {
  width: 100%; max-width: 480px; height: 100%; max-height: 780px;
  display: flex; flex-direction: column;
  background: rgba(14,20,31,.94);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  box-shadow: var(--shadow);
  overflow: hidden;
}

/* ---- 头部 ---- */
.v-head {
  flex: 0 0 auto; display: flex; align-items: center; gap: 11px;
  padding: 14px 16px;
  border-bottom: 1px solid var(--line-soft);
  background: rgba(20,28,42,.7);
}
.v-head .who { flex: 1; min-width: 0; }
.v-head .nm { font-weight: 620; font-size: 14.5px; }
.v-head .st {
  font-size: 11.5px; color: var(--muted);
  display: flex; align-items: center; gap: 6px; margin-top: 2px;
}
.v-head .st b { color: var(--text-2); font-weight: 500; }

/* ---- 排队条 ---- */
.queue-bar {
  flex: 0 0 auto;
  display: flex; align-items: center; gap: 9px;
  padding: 9px 16px; font-size: 12.5px;
  color: #fcd34d; background: rgba(251,191,36,.08);
  border-bottom: 1px solid rgba(251,191,36,.16);
}
.pulse {
  width: 7px; height: 7px; border-radius: 50%; background: #fbbf24;
  animation: pulse 1.5s infinite; flex: 0 0 auto;
}
@keyframes pulse {
  0%   { box-shadow: 0 0 0 0 rgba(251,191,36,.55); }
  70%  { box-shadow: 0 0 0 8px rgba(251,191,36,0); }
  100% { box-shadow: 0 0 0 0 rgba(251,191,36,0); }
}

/* ---- 需求卡片 ---- */
.demand-card {
  flex: 0 0 auto; margin: 12px 16px 0; padding: 11px 13px;
  background: var(--surface-2); border: 1px solid var(--line-soft);
  border-left: 3px solid var(--accent);
  border-radius: 10px;
}
.demand-card .k {
  font-size: 11px; color: var(--accent); font-weight: 650;
  letter-spacing: .06em; margin-bottom: 4px;
}
.demand-card .v { font-size: 13px; color: var(--text-2); line-height: 1.6; }
.demand-card .row {
  display: flex; flex-wrap: wrap; gap: 12px;
  margin-top: 7px; font-size: 11.5px; color: var(--muted);
}

/* ---- 表单向导 ---- */
.wiz-steps { display: flex; align-items: center; margin: 22px 0 20px; }
.wiz-step { display: flex; align-items: center; flex: 1; }
.wiz-step:last-child { flex: 0 0 auto; }
.wiz-dot {
  width: 28px; height: 28px; border-radius: 50%; flex: 0 0 auto;
  display: flex; align-items: center; justify-content: center;
  font-size: 12.5px; font-weight: 700;
  background: var(--surface-2); color: var(--muted);
  border: 1px solid var(--line);
  transition: all .24s;
}
.wiz-step.active .wiz-dot {
  background: linear-gradient(135deg, #3f7bf0, #5b96ff);
  color: #fff; border-color: transparent;
  box-shadow: 0 0 0 4px var(--accent-soft);
}
.wiz-step.done .wiz-dot { background: var(--ok-soft); color: var(--ok); border-color: rgba(52,211,153,.3); }
.wiz-line { flex: 1; height: 2px; background: var(--line); margin: 0 8px; border-radius: 2px; transition: background .24s; }
.wiz-step.done .wiz-line { background: rgba(52,211,153,.42); }

.wiz-pane { display: none; animation: slideUp .24s ease; }
.wiz-pane.on { display: block; }
.wiz-title { font-size: 16px; font-weight: 620; margin-bottom: 3px; }
.wiz-desc { font-size: 12.5px; color: var(--muted); margin-bottom: 16px; }

.wiz-actions { display: flex; gap: 10px; margin-top: 8px; }
.wiz-actions .btn { flex: 1; height: 40px; }

.summary-row {
  display: flex; gap: 10px; padding: 8px 11px; margin-top: 8px;
  background: var(--surface-2); border-radius: 9px;
  border: 1px solid var(--line-soft); font-size: 12.5px;
}
.summary-row .k { color: var(--muted); flex: 0 0 auto; width: 38px; }
.summary-row .v { color: var(--text-2); flex: 1; word-break: break-word; }

/* ---- 响应式 ---- */
@media (max-width: 560px) {
  .v-wrap { padding: 0; }
  .v-panel { max-width: none; max-height: none; border-radius: 0; border: none; }
  .chat-body { padding: 16px 12px 6px; }
  .msg-col { max-width: 82%; }
  .composer { padding: 10px 12px 12px; }
  .demand-card { margin: 10px 12px 0; }
}
@media (max-height: 640px) {
  .demand-card { display: none; }
}